Managed Company IT Services
OVERVIEW
Common Issues
RECRUITMENT DIFFICULTY
Seeking, evaluating and retaining good IT professionals is no easy task. At iPlanet, we help you find the right personnel, with the right skill-sets to accommodate your organisation’s requirements and setup.
LACK OF SPECIFIC SKILLS
Technology is always changing, and therefore personnel skills and knowledge often can’t adapt to such changes in a timely manner.
HIDDEN & UNCERTAIN COST
The cost of maintaining internal IT teams is often costly and time consuming. Likewise, the cost in ensuring your IT infrastructure such as hardware and software are always up to date is unpredictable and depends largely on the level of technology innovation and other market factors that are constantly changing.
Advantages Of Working With iPlanet
We alert you and rectify any issue to ensure your system down time is kept at a minimum..
We help to minimise the likelihood of your network being compromised.
Our Services
IT Audit
We offer information technology audit, or information systems audit – an examination of the management controls within an Information technology infrastructure and business applications.
Vendor Liaison
If you have a preferred vendor, we can act as your main liaison (systems integrator) and free you and your team from micro managing such tasks.
Technical Support
We will diagnose and troubleshoot software and hardware problems. Our technical support services include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Service Level Agreement (SLA)
Our Service Level Agreement (SLA) is a commitment between us and our clients. Particular aspects of the service such as quality, availability, responsibilities are agreed prior to commencement of our services.
Server Management
Server Management covers the tasks and services that are done on a server in order to manage it. This entails: monitoring of your server and apps running on the server; checking of status, uptime, and monitoring for any new or recurring issues.
Storage Resource Management
Storage Resource Management involves optimizing the efficiency and speed with which your storage area network utilizes available drive space.
Network Management
Our Network Management service involves the process of administering and managing your computer networks. Services provided include fault analysis, performance management, provisioning of networks and maintaining quality of service.
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