iPlanet Solution

Managed Company IT Services

Organizations generally use managed IT services to reduce IT management risk as well as provide support in instances of technological disruption in the workplace.

Overview

At iPlanet, our holistic managed services give us an advantage in addressing your needs from a comprehensive IT standpoint; we take charge of your workplace technology, we work towards optimising your IT systems and keeping your business safe.

Common Issues

Recruitment Difficulty

Seeking, evaluating and retaining good IT professionals is no easy task. At iPlanet, we help you find the right personnel, with the right skill-sets to accommodate your organisation’s requirements and setup.

Lack of Specific Skills

Technology is always changing, and therefore personnel skills and knowledge often can’t adapt to such changes in a timely manner.

Hidden & Uncertain Cost

The cost of maintaining internal IT teams is often costly and time consuming. Likewise, the cost in ensuring your IT infrastructure such as hardware and software are always up to date is unpredictable and depends largely on the level of technology innovation and other market factors that are constantly changing.

Advantages Of Working With iPlanet

We ensure all of your critical network devices remain secure, healthy and reliable all the time.

We alert you and rectify any issue to ensure your system down time is kept at a minimum.

We offer end to end services such as deployment and configuration, monitoring, updates and reporting services across your network.

We help to minimise the likelihood of your network being compromised.

With fully managed services, you can focus your resources and time on growing and managing your business.

Having your IT needs managed externally means you can truly do what you do best, more efficiently and effectively

With less resources devoted to managing an IT department internally, you will save more on operating cost.

Our teams undergo training to ensure their knowledge and skill-sets are updated with the latest tools and technology.

Our Services

IT Audit

We offer information technology audit, or information systems audit – an examination of the management controls within an Information technology infrastructure and business applications.

Vendor Liaison

If you have a preferred vendor, we can act as your main liaison (systems integrator) and free you and your team from micro managing such tasks.

Technical Support

We will diagnose and troubleshoot software and hardware problems. Our technical support services include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

Service Level Agreement (SLA)

Our Service Level Agreement (SLA) is a commitment between us and our clients. Particular aspects of the service such as quality, availability, responsibilities are agreed prior to commencement of our services.

Server Management

Server Management covers the tasks and services that are done on a server in order to manage it. This entails: monitoring of your server and apps running on the server; checking of status, uptime, and monitoring for any new or recurring issues.

Storage Resource Management

Storage Resource Management involves optimizing the efficiency and speed with which your storage area network utilizes available drive space.

Network Management

Our Network Management service involves the process of administering and managing your computer networks. Services provided include fault analysis, performance management, provisioning of networks and maintaining quality of service.

Ready To Start A Conversation?

Our expert team are here and ready to help you, so send us a message or give us a call